Welcome Aboard!

We're excited to have you join our family and look forward to your Kickoff Call! Our goal is to make your onboarding process smooth and efficient, ensuring we have everything we need to get started on growing your business online®.

Please Read Carefully

Before getting started, please take a few minutes to read through all the information on this page. This comprehensive guide contains important steps, requirements, and timelines that will help ensure a successful project launch. Each section below contains crucial details you'll need to complete your onboarding process.

Your Onboarding Journey

1

Complete Form

2

Grant Access

3

Upload Assets

4

Schedule Kickoff

5

Project & Ongoing

Complete Your Onboarding Form

Please take 20-30 minutes to complete our comprehensive onboarding form. The more details you provide, the better we can customize our approach to meet your specific needs and goals.

Grant Platform Access

Please take 20-30 minutes to complete our comprehensive onboarding form. The more details you provide, the better we can customize our approach to meet your specific needs and goals.

Social Media (Facebook, Instagram)
Meta - Facebook/Instagram Access Guide -->

Domain Name Access
Grant us (ATILUS) access to your domain: [email protected] -->

Unsure who your domain is registered with? Look up your domain registrar -->

Domain Registrar Guides Information

GoDaddy Users: domain name access guide -->

Squarespace Users: domain name access guide -->

If you’re unsure about any step, please reach out to your Account Manager!

Upload Media Assets

We'll need high-quality media assets for your website and campaigns. You'll receive access to our secure file management system shortly.

Required Assets

  • Company logo (high-resolution or vector format)

  • Team headshots (if applicable)

  • Product or service images/videos

Upload Location

  • Please upload files to our shared file management system (access provided after form completion)

  • You will receive an email with access information

File Naming Conventions

For organization and clarity, please use these naming formats:

Logo: Company-Name-Logo-Version-1

Headshots: Team-Member-Name-Headshot

Videos: Product-Name-Video-January2024

Text Content: About-Us-Page-January2024

Schedule Your Kickoff Call

Once you've completed the onboarding steps, it's time to schedule your Kickoff Call. This 60-90 minute call will help us align on your goals, finalize the project roadmap, and set next steps.

Kickoff Call Details

  • Duration: 60-90 minutes

  • Purpose: Align on goals and finalize roadmap

  • Scheduling: Link available upon completing onboarding form

Project Timeline & Process

Your project will follow a structured process. Our timeline depends on receiving timely feedback and materials from you.

Website Design and Development

4-8 weeks with prompt feedback

SEO Setup and Initial Optimization

2-3 weeks after launch

Marketing Campaign Launch

3-4 weeks or shortly after website goes live

Important Notes

Delays in submitting materials or feedback may impact the timeline. Open communication with our team is key to keeping the project on track.

Communication & Support

Your account manager is your go-to person. We aim to keep communication smooth and efficient.

Point of Contact

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Regular Updates

Expect updates twice per week during most phases, more frequently if needed

Project Management

Access to our project management tool and file management system

Response Time

Timely responses and feedback are crucial to project success

Payment & Billing

Your first monthly payment is due 30 days from the effective agreement date. It will be charged to the credit card on file and you will receive a receipt for each payment.

Billing Questions?

Contact us at [email protected]

Revisions & Post-Launch Support

We're an extension of your team, handling all digital needs so you can focus on business growth

Included Revisions

Minor tweaks and design adjustments are included in your project

Additional Customization

Requests outside agreed scope may require scope changes with upfront cost discussion

Ongoing Support

Routine updates, monthly monitoring, SEO audits, and ongoing marketing support

Protect Your Investment

After launching your website and marketing campaigns, you may receive unsolicited emails, calls, or messages from other digital marketing agencies claiming that your website has problems, isn't ranking well, or needs immediate fixes. These messages typically come from competitors trying to create doubt about your current services.

Why This Happens: These agencies use automated tools to scrape websites and send generic "your website has issues" messages to generate leads. They often target businesses that have recently launched new sites or are investing in digital marketing, hoping to create doubt about current services.

What You Should Do: If you receive any of these unsolicited messages, please forward them to us before responding. We can quickly verify any claims and provide you with actual data about your site's performance.

Our Monitoring Promise: We continuously monitor your website's performance, rankings, and technical health using professional tools and provide regular reports. Unlike generic automated audits, our analysis is tailored to your specific goals and industry. You'll receive transparent updates on your progress, and we'll proactively address any real issues that arise.

Remember: If there were genuine issues with your site, you'd hear from us first, not from a random agency trying to sell you services.

Ready to Get Started?

We're excited to have you on board and can't wait to drive results for your business!

Questions Along the Way?

Your dedicated team is here to help every step of the way. Contact us.

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